Job Description

Akkodis is seeking a Deskside Support Technician for 09-month contract with a client for location Erie PA 16530.

Title: Deskside Support Technician

Location: Erie PA 16530 (Onsite)

Contract: 09 months

Pay Rate: 16-18/hr. (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Job Description:

Responsibilities include:

• Prioritize work from a ticketing system (ServiceNow)
• Deploy scheduled and manual software updates for end users
• Assist with imaging and preparation of devices for users
• Assist with planning efforts of assigned projects
• Deployment and collection of equipment for end users
• Onsite and remote support and troubleshooting for end users
• Special projects as assigned (PC refresh, conference room support, etc.)

Qualifications:

• Associate or bachelors degree in business, MIS, CIS or related field preferred; Experience in lieu of a degree will also be considered
• One year experience providing end user support preferred
• Excellent customer service and communication skills
• Experience with laptops/PC/Chromebook from a set up and deployment standpoint
• Previous experience working with a formal ticketing system preferred
• Experience deploying software and imaging computers preferred
• Process oriented and goal driven
• Must have the ability to work onsite in Erie, PA

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave, or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

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