Join ReconMR as an Evening Call Center Supervisor!
Are you a dynamic leader with exceptional communication and interpersonal skills? ReconMR is seeking a motivated Evening Call Center Supervisor to oversee our team and ensure top-notch production and quality. If you thrive in a fast-paced environment and have a passion for guiding and mentoring others, we want to hear from you!
This is a part-time onsite position in Downtown Corpus Christi, TX.
About Us: At ReconMR we help some of the worlds most prominent companies and organizations navigate their most pressing challenges. ReconMR is recognized as a leader in the Market Research industry. Join the team at ReconMR and join the conversation where you will work on important projects which provide critical information to help shape the future. Our Interviewers conduct interviews on a wide variety of topics, using a CATI (Computer Aided Telephone Interviewing) System. We NEVER conduct any type of sales or collections, we strictly do surveys over the phone.
What you'll do: This is the entry point to our management team. You will spend 1-2 weeks in each department for a full understanding of the responsibilities. Upon graduation of the management program, you will be promoted to a support staff role. As an Onsite Support Staff, you are a member of our Quality Assurance and/or Supervisor teams, enforcing company policies.
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Job Description: As Onsite Support Staff, the main job responsibility is to be a positive example for other Interviewers and guide their performance to show positive results. Support staff will assist new Interviewers in their training once they start on the phones and during the initial work-from-home set up process. Help troubleshoot technical issues. You will coach new Interviewers in proper interviewing techniques, quality standards, and how to handle problem interviews. You will also assist in making new interviewers feel comfortable and welcome in the phone room. Support Staff will be responsible for listening to calls and viewing interviewer video screens during the shift to ensure interviewers are maintaining quality standards. You will ensure interviewers are using rebuttal skills to help with production. You will provide both positive and negative quality-related feedback to Interviewers and provide reporting to your team and upper management.
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We cant wait to meet you and welcome you to our team!
Equal Opportunity Employer, including disabled and veterans.
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