Help Desk Analyst I Job at Robert Half, McLean, VA

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  • Robert Half
  • McLean, VA

Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst I to provide technical support for a diverse and extensive client base. This is an overnight, fully remote position designed for professionals based in McLean, Virginia. As a long-term contract opportunity, this role is ideal for individuals seeking stability while delivering high-quality support services.

Responsibilities:
• Deliver prompt and effective technical assistance to end-users, addressing issues related to Windows 10 and Office applications.
• Manage and resolve service desk tickets, ensuring timely and accurate solutions.
• Administer Active Directory accounts, including setup, maintenance, and troubleshooting.
• Perform fundamental troubleshooting for database systems and related software.
• Provide guidance and solutions for a variety of technical challenges, ensuring client satisfaction.
• Monitor and maintain system performance to proactively identify and address potential issues.
• Collaborate with team members to ensure seamless support across multiple clients.
• Document resolutions and maintain records of technical incidents for future reference.
• Stay updated on emerging technologies and tools to improve support services.
• Utilize remote tools effectively to diagnose and resolve user issues.• At least 2 years of experience in a help desk or technical support role.
• Proficiency in Active Directory management and troubleshooting.
• Solid understanding of Microsoft Windows 10 and Office suite.
• Ability to troubleshoot basic technical issues, including database-related problems.
• Experience handling service desk tickets with attention to detail.
• Strong communication skills to interact effectively with clients and team members.
• Ability to work independently in an overnight, remote setting.
• Familiarity with remote support tools and techniques.

Job Tags

Long term contract, Work at office, Remote work, Night shift,

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