Help Desk Specialist Job at Insight Global, Newport Beach, CA

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  • Insight Global
  • Newport Beach, CA

Job Description

Base pay range

$20.00/hr - $26.00/hr

Position: Help Desk Specialist

Duration: 12 month contract, will continue to extend on a 12 month basis.

Compensation: $20-26/hour

Desired Experience
  • 4+ years of help desk or related experience
  • Experience working with ServiceNow ticketing system
  • Experience working with upper management and the c-suite on technical issues
  • Experience with Microsoft 365
  • Ability to diagnose computer hardware and software
Day-to-Day Responsibilities
  • Respond to emails and voicemails to prioritize urgent tech issues
  • Review the ticketing system for overnight reports and align on daily goals in team meetings
  • Respond to user inquiries, troubleshoot, and document resolutions each morning
  • Follow up on open tickets to ensure progress; escalate complex cases to specialized IT team members
  • Handle account management tasks such as password resets and permission changes
  • Provide ongoing support via phone, email, or direct visits
  • Manage equipment setups for new hires or meeting spaces
  • Demonstrate drive and excellent communication skills
Seniority level
  • Associate
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • Staffing and Recruiting

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Job Tags

Contract work, Night shift, Day shift,

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