Job Description

Job Description

Job Description

Description:

Position Summary: The Training Specialist serves as a dynamic learning and development facilitator within our community bank, helping drive performance excellence across all departments. This multifaceted role is ideal for an agile learner who thrives on curiosity, creativity, and results. The role is ideal for an individual passionate about both teaching and continuous improvement. The ideal Training Specialist must also demonstrate strong technological aptitude, confidently navigating modern learning platforms, banking systems, and digital tools to support both instruction and administration. The Training Specialist is responsible for delivering engaging in-person and virtual classes, coordinating and supporting department activities, and contributing to the design and development of innovative training solutions. Success in this role requires the ability to absorb, retain, relay, and at times create a wide array of information originating from multiple roles and areas of the bank.

Responsibilities:

• Emulate SSB&T Core Values of Care, Do What is Right, and Go Above & Beyond
• Instructs and facilitates recurring and new training classes and webinars
• Fosters a supportive learning environment that encourages engagement, collaboration, and knowledge retention and application.
• Creates and delivers diverse training opportunities, materials, and resources using the most effective method
• Collaborates with subject matter experts to craft engaging, learner-centered resources and tools
• Builds and maintains strong relationships with branch leadership, mentors, and employees
• Drives the successful implementation of new products, procedures, and software
• Lead administrator of the Learning Management System (LMS)
• Assist with the evaluation of learning effectiveness
• Present complex banking concepts in a clear accessible way tailored to varied audiences
• Performs administrative tasks such as scheduling and managing classes, maintaining training records, and preparing materials
• Advocates for continuous improvement by bringing fresh ideas and creative solutions to training challenges
• Other duties as assigned

Required

• High Learning Agility: Rapidly acquires, assimilates, and applies new knowledge across a breadth of banking operations, services, and regulations.
• Curiosity & Creativity: Approaches challenges with an open mind and a passion for learning, always seeking ways to foster innovation in the training experience.
• Strives for Excellence: Holds self and others to high standards; demonstrates accuracy, attention to detail, and a commitment to continuous growth.
• Supportive & Collaborative: Builds strong relationships with others, is approachable, and serves as a resource for staff development and departmental success.
• Results-Oriented: Focuses on achieving measurable goals and impact, ensuring training initiatives contribute directly to organizational objectives.
• Tech Savvy: Embraces emerging technologies with ease, leveraging digital tools, virtual learning environments, and innovative software to elevate both training delivery and administrative effectiveness
• Excellent written and verbal communication and presentation skills, with the ability to translate complex information for diverse audiences
• Strong computer skills, including proficiency with Microsoft Office Suite
• Ability to travel locally to branch locations
• High School Diploma or GED

Preferred

• Bachelor’s Degree in Education, Human Resources, or Business Administration/Management
• Training design and delivery experience -OR- knowledge of banking terminology, regulations, policies, concepts, and processes: 2 years
• Online LMS (Learning Management System) Administration: 1 year
• Demonstrated creative project experience, ideally with exposure to instructional design, content development, or eLearning software
• Experience recording and editing audio/video files

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